How to Use the Elevated Support Add-on

Get your onboarding, workflow, and campaign questions answered with your Elevated Support add-on. Follow these steps to find and utilize the Elevated Support add-on effectively.

Finding the Elevated Support Add-on

1. In the navigation bar, click on Settings from the drop-down menu.

2. In the Settings menu, select Add-ons from the sidebar.

3. Scroll down the list of add-ons and click on Elevated Support.

Purchasing and Scheduling Meetings

1. Click on Purchase Elevated Support.

2. Select Add-on Elevated Support. Note that this is a one-time, not a recurring, purchase.

3. Click on Purchase Add-on, and you'll be taken to a secure checkout where you can pay with five different methods.

4. Fill in the details and click the Pay button to get your email questions answered.

5. You'll be directed to the Billing section of your account and can see that the Elevated Support was purchased.

Enabling the Elevated Support Add-on

1. Click on your profile icon.

2. Navigate back to your add-on section by clicking on Settings and then Add-ons.

3. In the list of add-ons, select the Elevated Support option.

4. Toggle the switch to enable the service.

Booking a Meeting with Email Support Specialists

1. Click on the Analytics tab.

2. Click Book a Call to schedule a support call.

3. Select 30 minutes and click Continue to Booking.

4. Choose a day and time that is convenient for you.

5. Fill out your name, email address, and any additional information that will help us understand your situation.

6. Click the Confirm button.

Accessing Your Meetings

Now that your booking is confirmed, here's how you can access the meetings:

1. Click on the Analytics tab.

2. Here you can see all the meetings, access recordings, and join the meetings.

Congratulations, you're on your way to getting your email questions answered by the best support team in the business. You're now a video call away from more emails landing in the inbox.